Compliance

We consider it our obligation to help safeguard our customers’ reputational, financial, and contractual wellbeing.

As such we consider it essential to have a thorough understanding of the conditions and pressures our clients operate under by keeping abreast of legislation, practices, and developments within their sector, and to evolve our processes and activities to reflect the changing needs of our customers.

We are an active member and supporter of the Stronger Together initiative. This initiative has been developed within the UK food processing, packaging, horticultural and agricultural industries with the aim to reduce the occurrence of forced labour, human trafficking, and worker exploitation.

It is a multi-stakeholder collaboration between the supermarkets, the Association of Labour Providers, the GLAA, Migrant Help, industry trade associations, trade union representatives, and individual employers including recruitment businesses such as ours.

The objective is: To reduce Forced Labour, To reduce Human Trafficking, To reduce Worker Exploitation

CSP is unique in that we guarantee compliance and protect our clients against the two main legislative threats to agency users – claims in relation to the Agency Workers’ Regulations and prosecution in relation to eligibility to work in the UK. Where a client offers us exclusive supply of temporary workers, we will provide total indemnity against any liabilities or fines resulting from ineligible workers or AWR transgressions, subject to Terms & Conditions.To prevent our clients incurring vicarious liabilities and negative PR, our recruitment, selection, and management of workers is key. All aspects of our process are auditable and our CIPD and REC qualified personnel review our interview questions to ensure they are fair, objective, and measurable.

We are governed by –

Employment Agencies Act 1973
Conduct of Employment Agencies and Employment Businesses Regulations 2003
Data Protection Act 1998
The Equality Act 2010
Health & Safety at Work Act 1974
Management of Health & Safety at Work Regulations 1999
Gangmasters Licensing Act 2004
Gangmasters (Licensing Conditions) Rules 2006
44-47 of the Income Tax (Earnings and Pensions) Act 2003
Agency Workers Regulation 2010
Immigration, Asylum and Nationality Act 2006

Our process includes the following practices:

Document Process
& Compliance Checks

Proof of ID and NI number – verified by UComply™
Eligibility to work in the UK with Home Office requirements
An active player in the Stronger Together Anti-Modern Slavery programme, we check passport possession, cross-reference bank accounts and multiple occupancy residency. Our consultants are fully trained in identifying illegal gangmaster activity
Work history checks
Declaration of unspent criminal convictions
Voluntary 48-hour WTR waiver if desired
Forklift licence checks prior to placement and periodically throughout assignment
DVLA driving licence & CPC training hours checks prior to placement and periodically throughout assignment
All checks and data security are fully compliant with GPDR regulations

Health
& Safety

We co-operate and integrate with our clients within their programmes and initiatives in:

HACCP & TACCP knowledge & implementation
COSHH
Food Safety & Hygiene education and testing
Skills Testing: assessment of appropriate skills and aptitude. Standard competency-based interviewing and testing includes (where appropriate to the customer and the role)
Language skills and Basic numeracy
Dexterity
Colour-blindness
Driver knowledge tests
For skilled and semi-skilled roles, we provide tailored competency-based interviews and bespoke skills testing in consultation with our customer

Induction

Full briefing provided to ensure the candidate understands duties and responsibilities. All recruiting Consultants spend time onsite, job shadowing so they are able to brief accurately and answer candidate questions. Induction is industry-sector specific and developed in co-operation with each of our customers, delivered in two key stages (sample content below):
Offsite Induction

Terms & conditions (including pay, holiday pay, pension, benefits, timesheet process, parental leave, sickness/absence reporting, timekeeping, queries, etc.)
Client site rules and procedures (e.g. Hierarchy, Health & Safety, Equality & Diversity, Conduct, Alcohol/Recreational Drugs, Smoking, etc.)
Targets and performance management
Appearance and hygiene
Guide to Assignment

Onsite induction

Site tour and orientation
Health & Safety, hygiene, PPE
Manual handling
Industry and/or customer-specific modules
Work Trial
Biometric attendance recording preparation

Management
& Administration

Terms of Engagement are regularly updated to comply with current legislation and case law
Holiday pay, SSP/SMP/SPP in accordance with AWR and employment legislation
Pension auto-enrolment
No charges to workers such as PPE affecting NMW or NLW thresholds
Biometric timekeeping to avoid fraud
Workers directly engaged on annualised hours contracts where viable
Regular worker surgeries providing assistance with rental agreements, tax issues, benefits claims, etc.
External employment contracts audited in the case of TUPE transfer from incumbent agency
Client contracts with outgoing agencies audited to avoid consequential liabilities for the client
An active member of the ‘Stronger Together’ Modern Slavery and Ethical Trading (ETI) initiatives, we ensure sufficient knowledge of our clients’ Customer Codes of Practice, Equality & Diversity and Bullying & Harassment policies.
Workers carefully screened for suitability, reliability and adaptability, undergoing appropriate testing as specified by our clients, such as skills & aptitude testing, substance testing, etc.
Written job details for each worker prior to deployment
Drivers ‘driving hours’ tracking
AWR monitoring and compliance, establish comparators, etc.

Performance
Management

Feedback and mentoring in compliance with customer defined expectations, including disciplinary process to avoid wrongful dismissal claims
Clearly defined account management and performance review process
Comprehensive H&S Induction process as agreed by all stakeholders
Supply partner relationship closely aligned to all operational departments

Document Process & Compliance Checks

Proof of ID and NI number – verified by UComply™
Eligibility to work in the UK with Home Office requirements
An active player in the Stronger Together Anti-Modern Slavery programme, we check passport possession, cross-reference bank accounts and multiple occupancy residency. Our consultants are fully trained in identifying illegal gangmaster activity
Work history checks
Declaration of unspent criminal convictions
Voluntary 48-hour WTR waiver if desired
Forklift licence checks prior to placement and periodically throughout assignment
DVLA driving licence & CPC training hours checks prior to placement and periodically throughout assignment
All checks and data security are fully compliant with GPDR regulations

Management & Administration

Terms of Engagement are regularly updated to comply with current legislation and case law
Holiday pay, SSP/SMP/SPP in accordance with AWR and employment legislation
Pension auto-enrolment
No charges to workers such as PPE affecting NMW or NLW thresholds
Biometric timekeeping to avoid fraud
Workers directly engaged on annualised hours contracts where viable
Regular worker surgeries providing assistance with rental agreements, tax issues, benefits claims, etc.
External employment contracts audited in the case of TUPE transfer from incumbent agency
Client contracts with outgoing agencies audited to avoid consequential liabilities for the client
An active member of the ‘Stronger Together’ Modern Slavery and Ethical Trading (ETI) initiatives, we ensure sufficient knowledge of our clients’ Customer Codes of Practice, Equality & Diversity and Bullying & Harassment policies.
Workers carefully screened for suitability, reliability and adaptability, undergoing appropriate testing as specified by our clients, such as skills & aptitude testing, substance testing, etc.
Written job details for each worker prior to deployment
Drivers ‘driving hours’ tracking
AWR monitoring and compliance, establish comparators, etc.

Health & Safety

We co-operate and integrate with our clients within their programmes and initiatives in:

HACCP & TACCP knowledge & implementation
COSHH
Food Safety & Hygiene education and testing
Skills Testing: assessment of appropriate skills and aptitude. Standard competency-based interviewing and testing includes (where appropriate to the customer and the role)
Language skills and Basic numeracy
Dexterity
Colour-blindness
Driver knowledge tests
For skilled and semi-skilled roles, we provide tailored competency-based interviews and bespoke skills testing in consultation with our customer

Performance Management

Feedback and mentoring in compliance with customer defined expectations, including disciplinary process to avoid wrongful dismissal claims
Clearly defined account management and performance review process
Comprehensive H&S Induction process as agreed by all stakeholders
Supply partner relationship closely aligned to all operational departments

Induction

Offsite Induction

Terms & conditions (including pay, holiday pay, pension, benefits, timesheet process, parental leave, sickness/absence reporting, timekeeping, queries, etc.)
Client site rules and procedures (e.g. Hierarchy, Health & Safety, Equality & Diversity, Conduct, Alcohol/Recreational Drugs, Smoking, etc.)
Targets and performance management
Appearance and hygiene
Guide to Assignment

Onsite induction

Site tour and orientation
Health & Safety, hygiene, PPE
Manual handling
Industry and/or customer-specific modules
Work Trial
Biometric attendance recording preparation

Compliance

We consider it our obligation to help safeguard our customers’ reputational, financial, and contractual wellbeing.

As such we consider it essential to have a thorough understanding of the conditions and pressures our clients operate under by keeping abreast of legislation, practices, and developments within their sector, and to evolve our processes and activities to reflect the changing needs of our customers.