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Case - Study: Fresh - Pak Chilled Foods

click to visit Fresh-Pak Chilled Foods website

Fresh-Pak Chilled Foods are the UK’s leading manufacturer of high quality short shelf-life, deli fillings for retail and industrial customers, with over 400 products and 500 employees.

In order to operate on very short lead times with unpredictable orders it was important to Fresh-Pak to manage a fluctuating workforce within strict hygiene and quality parameters.

Initially, Fresh-Pak used a number of agencies as, in common with in fresh food manufacturers, they were concerned about relying on one agency. They entered into an exclusive arrangement with CSP Recruitment in 2007 because:

  • Besides giving less than 12 hours’ notice of staffing requirements, all assignments are fulfilled without exception within 1 hour of their call.
  • Despite over 30% of their staffing requirements being communicated within 1 hour’s notice, not one single booking has been missed in 5 years.
  • Accurate timesheet and invoicing procedures have meant that only two credit notes have been issued in four years.
  • CSP has primed, food hygiene inducted stand-bys waiting for our call at all times. We always have a minimum pool who have agreed to work within 1 hour of our call.
  • CSP have a 24/7 service. Calls are answered at all times by real people, not just a message service or answer phone.
  • Through the Eligibility to Work in the UK screening, Food Hygiene Training Programme, competency based interviewing, tailored induction and on-site check-ins, Fresh-Pak have never failed a BRC or Food Standards Agency audit or investigation.


“With CSP Recruitment’s standards, speediness of service, communication and quality assurance we have built up a partnership that works. They provide me with transparent costings and I can forecast production with confidence that the team they provide for Fresh-Pak will fulfil the orders we have on very tight time frames.” Paul Macnish, General Manager

Registered Name & Office: Nourish Training Ltd - Trading as CSP Recruitment, 3G The Rutland Centre, 56 Halford Street, Leicester LE1 1TQ Company No. 06655268

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